Comments for Golden Arrow Blog http://blog.golden-arrow.com All the latest news and updates from Golden Arrow Lakeside Resort Wed, 10 Mar 2010 22:15:14 +0000 http://wordpress.org/?v=2.7 hourly 1 Comment on Guestbook by Melissa Breakwell http://blog.golden-arrow.com/2008/03/25/guestbook/comment-page-1/#comment-86332 Melissa Breakwell Fri, 18 Dec 2009 22:52:38 +0000 http://blog.golden-arrow.com/guestbook/#comment-86332 My partner and I stayed at your resort a couple of years ago in the summer, and our experience was so good, we are coming back for Christmas this year! I work for a hotel company and frequently train front line groups in improving their customer service skills and have used an experience from your hotel as an example of stellar customer service. One particular moment was the pinnacle of our stay and one that I will never forget. We got up in the morning and prepared to go out and sit by the lake to read for a while; when we walked out of our room, there was a room attendant with her cart there. She greeted us, and we replied, ready to continue on our way. She pulled out a daily sheet to share with us the estimated temperature of the day and what a wonderful sunny one it would be. She then continued to tell us that when we needed fresh towels to plop the old ones in the basket, to which she pointed, and beside it to pick up new ones. Also if we got bored with sitting in the sun, she believed that there was still a band playing in the town sqaure that was free so that we could go down there and enjoy music for a while. She ended her 20 second chat with "Oh, it looks like you are going to have a wonderful day, do enjoy it!". There were shivers up my spine to think that a normally quiet room attendant would be so friendly and gregarious! As a trainer of hospitality of many years, it almost brought tears to my eyes. Clearly this family has done wonders to keep their associates focused on the customer and realize who really pays their salary. Your guestrooms, services, facilities, and amenities and outstanding (and makes me proud to stay with a GREEN hotel!), which would make me choose you again - what sealed the decision was this 20 second conversation. Her engagement of us as guests made me want to enjoy your resort as often as possible! I can't wait to see the new restaurant and experience the new pool facilities. Thank you for setting the new standard for customer service! To those who have not chosen a location for Lake Placid, don't look any further - this is better than home! My partner and I stayed at your resort a couple of years ago in the summer, and our experience was so good, we are coming back for Christmas this year! I work for a hotel company and frequently train front line groups in improving their customer service skills and have used an experience from your hotel as an example of stellar customer service. One particular moment was the pinnacle of our stay and one that I will never forget.

We got up in the morning and prepared to go out and sit by the lake to read for a while; when we walked out of our room, there was a room attendant with her cart there. She greeted us, and we replied, ready to continue on our way. She pulled out a daily sheet to share with us the estimated temperature of the day and what a wonderful sunny one it would be. She then continued to tell us that when we needed fresh towels to plop the old ones in the basket, to which she pointed, and beside it to pick up new ones. Also if we got bored with sitting in the sun, she believed that there was still a band playing in the town sqaure that was free so that we could go down there and enjoy music for a while. She ended her 20 second chat with “Oh, it looks like you are going to have a wonderful day, do enjoy it!”. There were shivers up my spine to think that a normally quiet room attendant would be so friendly and gregarious! As a trainer of hospitality of many years, it almost brought tears to my eyes. Clearly this family has done wonders to keep their associates focused on the customer and realize who really pays their salary.

Your guestrooms, services, facilities, and amenities and outstanding (and makes me proud to stay with a GREEN hotel!), which would make me choose you again - what sealed the decision was this 20 second conversation. Her engagement of us as guests made me want to enjoy your resort as often as possible!

I can’t wait to see the new restaurant and experience the new pool facilities. Thank you for setting the new standard for customer service!

To those who have not chosen a location for Lake Placid, don’t look any further - this is better than home!

]]> Comment on Guestbook by Stephen http://blog.golden-arrow.com/2008/03/25/guestbook/comment-page-1/#comment-85497 Stephen Fri, 11 Dec 2009 21:56:05 +0000 http://blog.golden-arrow.com/guestbook/#comment-85497 I want to take a few minutes to thank you for your great hospitality this past weekend. My family and I arrived Saturday morning and was upgraded to the Cloudsplitter Suite due to lack of availability due to hockey teams in-house. The room was amazing. This was our first overnight trip with both our 2 yr old and 3 month old. Because of the king bed and the wood fireplace (and the light snow falling over the lake) my wife and I were able to share some romantic time after the kids fell asleep. Our 2 yr old slept in the trundle bed for his first time ever in an adult bed. He was so excited that he didn't have to sleep in a Pack N' Play like his baby brother. He is now a "big boy" because he slept in a "big boy" bed. The room was a hit with everyone in our family. The indoor pool was also a big hit because it was so cold outside and we could not really enjoy walking along Main Street with the kids. This offered us something to do besides sitting in the room with the 2 yr. old going stir crazy. Again, thank you to you and your staff who helped us have a great weekend. It could have easily gone the other way with the weekend ruined. This was our second stay at the Golden Arrow, and because of the hospitality we received this weekend, will not be our last. We will also be sure to tell friends about your wonderful resort. Working in a customer service oriented industry I know that we rarely get to hear the praise because it's easier for people to give us the negatives. That's why I wanted to make sure to let you know of our great experience. Happy Holidays!! The Cupp Family I want to take a few minutes to thank you for your great hospitality this past weekend. My family and I arrived Saturday morning and was upgraded to the Cloudsplitter Suite due to lack of availability due to hockey teams in-house. The room was amazing. This was our first overnight trip with both our 2 yr old and 3 month old. Because of the king bed and the wood fireplace (and the light snow falling over the lake) my wife and I were able to share some romantic time after the kids fell asleep. Our 2 yr old slept in the trundle bed for his first time ever in an adult bed. He was so excited that he didn’t have to sleep in a Pack N’ Play like his baby brother. He is now a “big boy” because he slept in a “big boy” bed. The room was a hit with everyone in our family.

The indoor pool was also a big hit because it was so cold outside and we could not really enjoy walking along Main Street with the kids. This offered us something to do besides sitting in the room with the 2 yr. old going stir crazy.

Again, thank you to you and your staff who helped us have a great weekend. It could have easily gone the other way with the weekend ruined. This was our second stay at the Golden Arrow, and because of the hospitality we received this weekend, will not be our last. We will also be sure to tell friends about your wonderful resort.

Working in a customer service oriented industry I know that we rarely get to hear the praise because it’s easier for people to give us the negatives. That’s why I wanted to make sure to let you know of our great experience.

Happy Holidays!!
The Cupp Family

]]> Comment on Guestbook by Dorothy http://blog.golden-arrow.com/2008/03/25/guestbook/comment-page-1/#comment-84440 Dorothy Fri, 04 Dec 2009 02:23:45 +0000 http://blog.golden-arrow.com/guestbook/#comment-84440 Dear Golden Arrow: Thank you for the most memorable "Skate America". Due to your lovely rooms and wonderful staff we felt like we were staying at a home away from home. We appreciated the kindness of your staff driving us to the arena and back "home" again-they were true life savers! Thank you again for all your kindness. Sincerely, Ms. Kamps Dear Golden Arrow:

Thank you for the most memorable “Skate America”. Due to your lovely rooms and wonderful staff we felt like we were staying at a home away from home. We appreciated the kindness of your staff driving us to the arena and back “home” again-they were true life savers! Thank you again for all your kindness.

Sincerely,
Ms. Kamps

]]> Comment on Guestbook by Joyce http://blog.golden-arrow.com/2008/03/25/guestbook/comment-page-1/#comment-79979 Joyce Tue, 27 Oct 2009 21:59:35 +0000 http://blog.golden-arrow.com/guestbook/#comment-79979 I just wanted to send a few lines to let you know how much we enjoyed our stay at your hotel (room 515 10/13-10/15, 2009). The room was clean and beautiful and the staff was very friendly and helpful. As soon as I can get a few more days off, I hope to return again. Thank you The Huntley's I just wanted to send a few lines to let you know how much we enjoyed our stay at your hotel (room 515 10/13-10/15, 2009). The room was clean and beautiful and the staff was very friendly and helpful. As soon as I can get a few more days off, I hope to return again.

Thank you
The Huntley’s

]]> Comment on Guestbook by Phil Barry http://blog.golden-arrow.com/2008/03/25/guestbook/comment-page-1/#comment-78053 Phil Barry Wed, 14 Oct 2009 02:15:52 +0000 http://blog.golden-arrow.com/guestbook/#comment-78053 My second stay at your hotel in 4 weeks! Very pleased both times. Friendly, helpfull staff. Clean rooms!!!!! Comfortable beds. Great view and the location can't be beat in Lake Placid. See you again (soon I hope), Phil My second stay at your hotel in 4 weeks!
Very pleased both times.
Friendly, helpfull staff.
Clean rooms!!!!!
Comfortable beds.
Great view and the location can’t be beat in Lake Placid.
See you again (soon I hope),
Phil

]]> Comment on Guestbook by Tom & Cathy http://blog.golden-arrow.com/2008/03/25/guestbook/comment-page-1/#comment-77780 Tom & Cathy Mon, 12 Oct 2009 02:49:18 +0000 http://blog.golden-arrow.com/guestbook/#comment-77780 Tom and I would like to thank you and your staff for a wonderful 2 days. When we entered we were welcomed by your staff and wished a Happy 36th Anniversary. That was so thoughtful from the young girl that checked us in. Also the gift bag was so very thoughtful, and the wine was very nice. We will cherish our napkin holders always. Thank you all for your warm wishes for our anniversary. There was not one of your staff that did not have a smile and a hello for us wherever we were in the hotel. The food at the restaurant was really good. Also, thank you to our housekeeper for a very clean room the bathroom was "so" clean as the rest of the room. Again hope to see you next year. God Bless you all. The Barker Family Tom and I would like to thank you and your staff for a wonderful 2 days. When we entered we were welcomed by your staff and wished a Happy 36th Anniversary. That was so thoughtful from the young girl that checked us in.

Also the gift bag was so very thoughtful, and the wine was very nice. We will cherish our napkin holders always.

Thank you all for your warm wishes for our anniversary. There was not one of your staff that did not have a smile and a hello for us wherever we were in the hotel. The food at the restaurant was really good.

Also, thank you to our housekeeper for a very clean room the bathroom was “so” clean as the rest of the room.

Again hope to see you next year. God Bless you all.

The Barker Family

]]> Comment on Guestbook by Christine Heinrich http://blog.golden-arrow.com/2008/03/25/guestbook/comment-page-1/#comment-75804 Christine Heinrich Sun, 27 Sep 2009 14:35:40 +0000 http://blog.golden-arrow.com/guestbook/#comment-75804 Dear Golden Arrow Lakeside Resort, After out first visit to Lake Placid and Golden Arrow, we are so happy to say that we had a terrific time. We stayed for 5 nights in the Algonquin Suite with our 4 year old daughter and 1 year old son. The suite was perfect for our needs along with a breath taking view! We would like thank everyone at Golden Arrow and Lake Placid who provided guidance to have such a fun and amazing experience, expecially with the little ones. I can not wait to return. Maybe I will make it a trip with the girlfriends. Have a great rest of the year! Sincerely, Christine Heinrich and family Cary, Illinois date of stay 9/21/09-9/26/2009 Dear Golden Arrow Lakeside Resort,

After out first visit to Lake Placid and Golden Arrow, we are so happy to say that we had a terrific time. We stayed for 5 nights in the Algonquin Suite with our 4 year old daughter and 1 year old son. The suite was perfect for our needs along with a breath taking view! We would like thank everyone at Golden Arrow and Lake Placid who provided guidance to have such a fun and amazing experience, expecially with the little ones. I can not wait to return. Maybe I will make it a trip with the girlfriends.

Have a great rest of the year!

Sincerely,
Christine Heinrich and family
Cary, Illinois
date of stay 9/21/09-9/26/2009

]]> Comment on Guestbook by J. Paddock http://blog.golden-arrow.com/2008/03/25/guestbook/comment-page-1/#comment-74971 J. Paddock Tue, 22 Sep 2009 14:33:35 +0000 http://blog.golden-arrow.com/guestbook/#comment-74971 Exceeded all of our expectations. What a view! What a comfortable, pretty room. Thank you for everything!!! Exceeded all of our expectations. What a view! What a comfortable, pretty room. Thank you for everything!!!

]]> Comment on Guestbook by Sid Cohen http://blog.golden-arrow.com/2008/03/25/guestbook/comment-page-1/#comment-74124 Sid Cohen Wed, 16 Sep 2009 22:09:11 +0000 http://blog.golden-arrow.com/guestbook/#comment-74124 We just wanted to let you know how pleased we were with our stay at your hotel. Our room was great and we enjoyed a walk around the lake and breakfast at our deck. Your front desk staff were friendly and effiecent. This was our first visit and we hope to return again. Thank you The Cohen's We just wanted to let you know how pleased we were with our stay at your hotel. Our room was great and we enjoyed a walk around the lake and breakfast at our deck. Your front desk staff were friendly and effiecent. This was our first visit and we hope to return again.

Thank you
The Cohen’s

]]> Comment on Guestbook by Jennifer http://blog.golden-arrow.com/2008/03/25/guestbook/comment-page-1/#comment-73654 Jennifer Sun, 13 Sep 2009 23:02:29 +0000 http://blog.golden-arrow.com/guestbook/#comment-73654 I wanted to leave a comment on my stay at the Golden Arrow. We were only there for one evening, but it was so enjoyable. In fact, it is rare that you get even more than you expect and that's what happened. Your location was ideal, in the middle of the village on right on Mirror Lake. We loved relaxing on our balcony in the evening and watching the ducks. The fact that you have decided to go green is great and I even loved the shampoo and lotions you had available. We had breakfast at your restaurant in the morning and the pancakes with real syrup were great! I know if ever want to spend the more time in Lake Placid, I will seek you out again. Thanks for the wonderful stay, Jennifer Ibex I wanted to leave a comment on my stay at the Golden Arrow. We were only there for one evening, but it was so enjoyable. In fact, it is rare that you get even more than you expect and that’s what happened. Your location was ideal, in the middle of the village on right on Mirror Lake. We loved relaxing on our balcony in the evening and watching the ducks. The fact that you have decided to go green is great and I even loved the shampoo and lotions you had available. We had breakfast at your restaurant in the morning and the pancakes with real syrup were great! I know if ever want to spend the more time in Lake Placid, I will seek you out again.

Thanks for the wonderful stay,
Jennifer Ibex

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